Refund policy

Standard Return Policy

We offer a 30-day return window, starting from the day you receive your item. To be eligible for a full refund, your return must meet the following criteria:

• Condition: Items must be unworn, unused, and in their original packaging.

• Tags: All original tags must remain attached.

• Proof: The order number must be clearly visible on the package.

• Exclusions: For hygiene reasons, we cannot accept returns for socks or opened soft flask water bottles.

Please Note: It is the customer’s responsibility to ship the item back to Swifter. If a product arrives at our warehouse in a non-resellable condition (e.g., missing packaging, parts or with damaged tags or worn), the return will be refused.

Faulty Products

We stand by the quality of our gear. If your Swifter product experiences a structural failure - such as a rip, broken zipper, or broken buckle - within the first 6 months of use, we will provide a replacement or a full refund if proof of purchase is provided. Please kindly send an email with details and pictures of the issue to info@swifterstore.com and we will get back to you as soon as possible with a resolution.

We are unable to issue refunds for used products for any reason other than a manufacturing fault.

How to Start a Return